Cancellation and Refund Policy

Last Updated: 27.07.2026

At Leaders VIP Transfer, we are committed to providing reliable, comfortable, and high-quality VIP transfer and tour services. This Cancellation and Refund Policy outlines the terms and conditions governing the cancellation, modification, and refund of reservations made through our website (www.leadersviptransfer.com).

By making a reservation through our website, you acknowledge that you have read, understood, and agreed to the terms set forth below.

1. Reservation Cancellation

Cancellation requests should be submitted to us as soon as possible.

Cancellation requests may be made through:

  • Telephone

  • Email

  • WhatsApp

  • Any communication channels available on our website

To process a cancellation request, complete reservation details must be provided.

2. Refund Conditions

Refund requests are evaluated based on the reservation date, the scheduled service date, and the nature of the purchased service.

In general:

  • Cancellation requests submitted within a reasonable period before the scheduled service may be eligible for a refund.

  • Once the service has commenced, refunds for unused portions of the service may not be available.

  • Different cancellation terms may apply to private tours, group transfers, customized services, or special event reservations.

Whether a refund will be granted depends on the reservation status, operational preparations, and the specific circumstances of the booking.

3. Refund Process

Approved refunds will be issued using the same payment method originally used for the reservation whenever possible.

Refunds may be processed through:

  • Credit Card

  • Debit Card

  • Bank Transfer

  • Online Payment Systems

Depending on your bank or payment provider, it may take several business days for the refunded amount to appear in your account.

Leaders VIP Transfer is not responsible for delays caused by banks or payment service providers.

4. Reservation Modifications

Customers may request changes to the reservation date, time, destination, pick-up location, or other transfer details before the scheduled service.

Modification requests are subject to operational availability.

Requested changes may not always be possible due to vehicle availability, scheduling, route changes, or high demand.

If the requested modification results in a price difference, additional charges or partial refunds may apply.

5. Force Majeure

Neither party shall be held liable for cancellations or delays resulting from circumstances beyond their reasonable control, including but not limited to:

  • Natural disasters

  • Heavy snowfall

  • Floods

  • Earthquakes

  • Storms

  • Road closures

  • Traffic accidents

  • Government or public authority decisions

  • Epidemics or pandemics

  • Strikes

  • Technical failures

  • Any other force majeure events

Where possible, reservations may be rescheduled to a mutually agreed date.

6. Customer Responsibility

The customer is responsible for providing accurate and complete information during the reservation process.

Leaders VIP Transfer shall not be held responsible for any disruption, delay, or additional costs resulting from incorrect addresses, incorrect dates or times, inaccurate contact information, or incomplete reservation details provided by the customer.

7. Right of Withdrawal

In accordance with the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, passenger transportation, VIP transfer, and tour services scheduled for a specific date or period are generally exempt from the statutory right of withdrawal.

Therefore, reservations made for a specific date and time may not be canceled under the general right of withdrawal, except where otherwise required by applicable law.

8. Evaluation of Refund Requests

Each refund request is reviewed individually, taking into consideration:

  • The reservation date

  • The cancellation date

  • The type of service purchased

  • Applicable legal requirements

  • Operational circumstances

Leaders VIP Transfer respects and complies with all consumer rights granted under applicable laws.

9. Policy Updates

Leaders VIP Transfer reserves the right to modify or update this Cancellation and Refund Policy at any time in response to legal requirements, operational changes, or improvements to our services.

Any updated version becomes effective immediately upon publication on our website.

Contact Information

If you have any questions regarding cancellations or refunds, please contact us.

Leaders VIP Transfer

Phone: +90 539 567 25 28

Email: info@leadersviptransfer.com

Website: www.leadersviptransfer.com