Distance Sales Agreement

Last Updated: 27.07.2026

1. Parties

This Distance Sales Agreement ("Agreement") is concluded electronically between Leaders VIP Transfer ("SELLER") and the customer ("BUYER") who makes a reservation through the Seller's website.

Seller Information

Company: Leaders VIP Transfer

Website: www.leadersviptransfer.com

Phone: +90 539 567 25 28

Email: info@leadersviptransfer.com

Buyer Information

The Buyer's full name, telephone number, email address, reservation details, billing information, and payment details consist of the information provided during the reservation process.

2. Subject of the Agreement

The purpose of this Agreement is to determine the rights and obligations of the Parties regarding the VIP transfer services, airport transfers, city or intercity transportation services, tour reservations, and other related services purchased electronically by the Buyer through the Seller's website.

3. Service Information

The details of the purchased service are specified on the reservation confirmation page and include, but are not limited to:

  • Pick-up location

  • Drop-off location

  • Reservation date

  • Reservation time

  • Number of passengers

  • Vehicle type

  • Service fee

  • Applicable taxes

  • Total payment amount

4. Formation of the Agreement

By completing the reservation through the website, the Buyer confirms that they have read, understood, and accepted this Agreement electronically.

The Agreement becomes effective once the payment has been successfully completed or the reservation has been confirmed by the Seller.

5. Payment

Payments may be made using one of the following methods:

  • Credit Card

  • Debit Card

  • Online Payment Systems

  • Bank Transfer/EFT (where applicable)

All payment transactions are processed through secure payment infrastructures.

6. Provision of Services

The Seller undertakes to provide the reserved service on the date and time specified during the reservation process.

However, delays may occur due to circumstances including but not limited to:

  • Heavy traffic

  • Adverse weather conditions

  • Road closures

  • Government or public authority decisions

  • Vehicle breakdowns

  • Force majeure events

In such cases, the Seller will make every reasonable effort to minimize delays and fulfill the service.

7. Rights and Obligations of the Parties

Seller

The Seller agrees to:

  • Provide the reserved service on time.

  • Operate safe and well-maintained vehicles.

  • Assign qualified and professional drivers.

  • Protect the confidentiality of customer information.

  • Fulfill all applicable legal obligations.

Buyer

The Buyer agrees to:

  • Provide accurate and complete reservation information.

  • Be present at the agreed pick-up location and time.

  • Fulfill all payment obligations.

  • Comply with applicable laws and vehicle safety rules during the service.

8. Reservation Changes

Requests to modify a reservation should be submitted as early as possible before the scheduled service.

The Seller reserves the right to approve or reject modification requests depending on operational availability.

9. Cancellation Policy

Cancellation requests should be submitted as soon as possible.

Whether a refund or cancellation fee applies depends on factors including:

  • The remaining time before the scheduled service.

  • The type of reservation.

  • Promotional campaign conditions.

  • Any special service requests.

10. Right of Withdrawal

Pursuant to the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, transportation, transfer, and tour services scheduled for a specific date or period are generally exempt from the statutory right of withdrawal.

Accordingly, reservations made for specific dates and times may not be canceled under the standard withdrawal provisions, except where otherwise required by applicable law.

11. Force Majeure

Neither Party shall be held liable for failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to:

  • Natural disasters

  • War

  • Terrorist acts

  • Epidemics or pandemics

  • Strikes

  • Transportation disruptions

  • Government restrictions

  • Technical infrastructure failures

  • Any other force majeure event

12. Protection of Personal Data

The Buyer's personal data shall be processed in accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK) solely for the purposes of providing the purchased services, processing reservations, completing payment transactions, providing customer support, and fulfilling legal obligations.

Detailed information is available in the Privacy Policy and Personal Data Protection Notice (KVKK Disclosure Statement) published on the website.

13. Dispute Resolution

This Agreement shall be governed by the laws of the Republic of Türkiye.

Any disputes arising out of or relating to this Agreement shall be resolved before the competent Consumer Arbitration Committees and Consumer Courts of the Republic of Türkiye, as provided by applicable legislation.

14. Effectiveness

By completing the reservation through the website, the Buyer acknowledges that they have read, understood, and accepted all terms and conditions of this Distance Sales Agreement electronically.

This Agreement enters into force upon completion and confirmation of the reservation.

Contact Information

Leaders VIP Transfer

Phone: +90 539 567 25 28

Email: info@leadersviptransfer.com

Website: www.leadersviptransfer.com